For
  sassy,
  classy
  women
 
motorcyclists


   Home   Help By Make/Model   Bike Fix Home

SPECIAL DEALS


Current Deals and Coupon Discounts at Online Shops!

 

Bike Work 2010

Bike Work 2009

Bike Work 2007

Bike Work 2006

Bike Work 2005

Bike Work 2004

Bike Work 2003

Bike Work 2002

Bike Work 2001

 

  J&P Cycles

 

JC Whitney  -  Tough parts for tough bikes.

 

   BikeBandit.com

 

2008 (January through April)

Wednesday, January 2

Dear VTwin Mama,
Hi, glad to see the site is still as strong as it is. I own a '03 V-Max and have a charging problem. I get 14v at idle but when I rev it up it drops down to 6v. I looked it up but I don't know if it's a stator coil or a starter coil? The service manual .is kinda unclear about it. I don't want to look too stupid when I ask for the part at the store! Thanks if you can help ... thanks if you can't. – Anonymous

Dear Anon,
Mark Zimmerman, author of The Essential Guide to Motorcycle Maintenance, fielded this question for me, and here is his response:

Petra,
A very Happy New Year to you and all your readers!

Charging problems like this can be damn difficult to cure on the first go-round. Because the voltage drops when rpm increases my guess would be that you have a open in the rotor windings. (Why the reader suspects the starter coil I've no idea, unless it's just a misprint). The theory here is that as engine rpm increases centrifugal force causes one of the rotor windings to separate and lose continuity. Unfortunately I don't have a V-Max manual handy so I'm not even sure how the charging system operates. If it uses a brush type of alternator (unlikely but Yamaha always liked those systems) you may just have a bad brush. What your reader needs to do is perform a full diagnostic check on the system, nit just a voltage check. I'd check the stator and rotor for resistance and continuity and also check the amperage and voltage output. They also need to check the regulator/rectifier for condition and leakage, particularly the rectifier diodes. 

A problem like this can also be caused by a loose or corroded connection or ground so I'd trace the current path before condemning any components unless they have proven to be bad. Lastly there are some very good re builders out there - RICKY STATOR comes to mind that can save you a ton of money over OEM parts.

Take care,  – Mark Z.

Share Your Thoughts
Top

Wednesday, January 9

Dear VTwin Mama,
I read a lot about a common problem with pinging on Kawasaki  Vulcans  1500-1600-2000. The fact is that the factory settings are as lean as they can go, to top it off, the intake snorkel is in between the heads, thus making things worse by heating the air charge before it enters the intake. 

I have a 2003 Nomad 1500 and when I bough it, it did the same a lot, specially on hot days. What I have done, I took the air filter chrome cover off (left side) and covered the intake with a plastic piece. I then drilled  several holes on the bottom half ( 3:00 to 9:00) of the plastic half where the chrome cover mounts. So far I only had a slight ping when I use cheap gas. I also took the rear baffles off the stock exhaust, making the back pressure slightly less and it gave my bike a nice deep tone, not as loud as aftermarket pipes, but louder then stock. 

I take my wife on rides two up a lot, our combined weight is about 400 lbs. and going up almost any grade, the bike pulls nice in 5th gear, and picks up nicely as fast as I want to go. My bike is going on 63,000 miles.

Total cost? $19.50 for a cutting tool to drill the baffles out! If anybody wants photos, email me at moco5997@msn.com and I will send them. Hope this helps some souls out there. Sincerely, – Jesus in La Verne, CA

Dear Jesus,
Thank you so much for sharing a problem that others may be experiencing and how you handled it! – Mama

Share Your Thoughts
Top

Tuesday, January 22

Dear VTwin Mama,
I'm a proud member of the lady bikers "over the hill gang" - at 50 yrs young. Took MSF course last April, got a 250 Rebel, put 2,000 miles on it. This past Xmas traded Rebel for a 750 Shadow Spirit. Love the bike.

Now to my question -- I do use the bike to commute (price of gas & all) ... just got a pair of heated gloves -- I'll go as long as it's 30 degrees or higher. How do I figure out how many additional electric dodads the bike can deal with? I'm looking at getting some more lights.

Thank you so much for all you do. I have (and continue to) browse your site for info/support/help!

Many Thanks, – Gigi

Dear Gigi,
Congrats on starting your adventure at such a wonderful age! I'm so happy to hear that you're progressing along and shaping/modifying your gear and bike to meet your needs.

Each device on a motorcycle has a certain power (wattage) need and the motorcycle's overall power (wattage) availability is determined by the charging system. In your owner's manual it should show the alternator's output in watts ... if not, multiple the stated alternator amps and volts together to get watts.

Most stock bikes will have quite a few extra watts ready to take on new additions, but if you add lots of stuff (heated gloves, heated grips, radio, comm systems, GPS, lights, etc.), then you're heading for problems as the bike wouldn't be able to keep everything running and leads to hard starts or overheated wiring.

So, those gloves are probably a plug-in type, to a circuit that can handle a certain power load. Bike lights should be checked for their wattage draw. If you have the wattage numbers for the items you are adding, you can call the dealer's service department and ascertain if you're going over the limit in any way.

Also, when you add those lights or anything else that isn't going to a plug-in, you'll need to consider the fuse to that circuit, because the fuse may blow otherwise. That's if you're wiring right into an already existing circuit. Otherwise you can create an independent circuit with its own fuse, but still need to think about the power draw to the overall bike.

My guess would be that you're thinking of adding additional LED type lights, which don't draw much power or generate much heat. The note here would be is that if you're replacing existing lights, you may need to add a load balancer, as the originals drew more power and the LED system may not operate correctly without the load balancer. If you're just adding them to the system, you should be golden, but that's why it's important to read the product literature closely. Hopefully I've given you enough information so you know what you need to consider and ask about. – Mama

Share Your Thoughts
Top

Monday, February 4

Dear VTwin Mama,
I am in the UK and have a baby Magna VF500c V30. It's been hard to get a bank of carbs for it. Can you advise me on where I can get one? It's the 1985 model. Can u help? – Adam F.

Dear Adam,
On this BikerBandit.com page I found the carb parts schematics, but in looking at the parts lists, it looks like some individual parts are no longer available. But you may do ok with a rebuild of some parts (just a thought). I was hoping OldBikeBarn would have something, but I didn't see carbs for sale ... still, you may want to contact them as they may know where to look next for this item.

You might also try visiting the Magna Owners of Texas site, which has tons of tips and tricks and someone there might be able to help! – Mama

Share Your Thoughts
Top

Thursday, February 21

Dear VTwin Mama,
I have a 2001 Indian Chief. The other day I started the bike after a month (it's winter). I removed the spark plugs, cleaned the plugs out, put them in again and I started the bike. I noticed a little drop of oil coming out of the head gasket, but just a little tiny drop. Does this mean I have to replace gaskets? Can I start the bike again? What's going to happen?  – J.C.

Dear J.C.,
The word from my guru bike repair helper Mark Zimmerman, author of The Essential Guide to Motorcycle Maintenance, is:

"The drop of oil may portend a failing head gasket, it may indicate a loose bolt, or it may be just a drop of oil that snuck past the ice cold head and barrel. Or it may just be a little bit of condensation that mixed with grunge on the head and ran down a fin. If you can see oil pumping past the gasket when the engine is running, then yeah, you're going to have to make the appropriate repairs. I'd start by re-torquing the head and rocker boxes, if that doesn't stop the oil it's probably time for head gasket. If the oil isn't actively running out, just ride the bike and see what develops, at some point it'll either get worse or you'll realize it's not worth worrying about."

So, there you have it. Proceed with caution, but start 'er up and see what's happening and then take the steps outlined above! – Mama

Share Your Thoughts
Top

Monday, February 25

For No Name and anyone hearing noise in the rear wheel:

I have a 2007 VStar 650 Classic and this past summer I started hearing a noise in my rear wheel after I rode about 20-30 miles. It did not do it when it was cold, so I took it to the dealer. They rode it until they heard it, then jacked it up and it went away. It would not make it without weight. If I sat on it it would do it rolling back or pushing it forward. They tried several things including putting a wheel from another bike on and it went away it Ended up being that the wheel bearing was a little loose in the hub, so they put a new hub on and the noise is gone. – Anonymous (note from Mama: thanks for sharing what you learned about this situation and glad to hear you're running smoothly again. Let's recall that if you are hearing a noise that is wheel related, it's important not to ignore it as it's wheels that keep us correctly in contact with the road and is a huge safety issue.)

Share Your Thoughts
Top

Monday, February 25

Dear VTwin Mama,
How do I extend the forks on my 2003 Yamaha 1100 VStar? – Anonymous

Dear Anon,
In searching the Internet on this subject, which I truly know nothing about (!), I found a useful overview on the number of ways to do this at the Road Star Clinic site. I think this would be a good place to start for a beginning understanding on how you might proceed. From there one then could noodle out what products/modification kits/prices/etc. to consider.

With that knowledge under your belt, then perhaps the next smart thing is to hop onto a specific message board for VStars ... you would be able to talk possibilities out and find out what worked and didn't work for people riding your make/model.  – Mama

Share Your Thoughts
Top

Monday, March 10

Dear VTwin Mama,
I own a 2001 Volusia Intruder. I went out riding and everything was working properly. The next morning I went out and the speedometer was not working. And then Saturday I was messing around with it to see if I could figure this out and I got it to where the speedometer went to 20 and dropped straight back down. Do you have any idea what could be doing this or causing the problem? How would I fix this or do I have to buy a new one? Thanks for all your help. – Ray

Dear Ray,
The problem is less likely that the actual speedometer stopped working, but you can't rule it out completely. Typically the problem is at the other end of the speedo cable.

If you don't have a service manual, then it's a good idea to get one, as it outlines parts diagrams and system set-ups. Check my Education Center page for online sources or see if the dealer has one in stock or will order one in for you. Aftermarket about $25!

Since this sounds exactly like a problem I had on my BMW, and your bike has a shaft drive as well, I'm going to guess that the speedo cable is running to the rear drive unit. The cable screws in there. Check for tightness. If that's not it, then make sure all dirt is removed and unscrew it. Look inside with a flashlight. There is a ring in there and if it came loose (it's heat-seated into the unit), that would account for the problem (sometimes registers a speed, sometimes some random low speed). I had to have a dealer remove the final drive and reset that ring.

The reason mine happened is because the bike sat for some years (before I bought it) and the system wasn't circulating the oil, keeping the ring bathed. Even though I was running it, it simply came loose ... and even threw the dealer in trying to locate the problem! – Mama

Share Your Thoughts
Top

Wednesday, March 12

Dear VTwin Mama,
How do you remove the seat on a 2004 Yamaha VStar 650? – Michael

Dear Michael,
If I recall correctly from previous letters, this isn't as straight forward as it seems (or you wouldn't be writing in!). But for the life of me, I can't find the information ... I think you have to remove the pillion seat first (if there is one) and then you'll see a bolt at the back. Undo that and then slide the seat out. But I could be wrong ... quick, readers, give me the low down on this again!  – Mama

Share Your Thoughts
Top

Thursday, April 3

Hello group,
My question concerns Jardine straight-through fishtail pipes on my 1994 Yamaha XV535 model. After replacing the stock pipes with the Jardines, it sounds great, however, do I need to rejet the carbs or not? Some say yes, some say no. It may be hard to find a kit since they don't make these anymore. The engine seems to run as it did before, maybe a little more lean, the engine seems to get hotter than before, but performance is good. I bought the bike in the Denver area and now its in Alabama, so no adjustments to sea level were done, it has not been in the shop since new, it has 6,600 miles on it. Thanks, – PS

Dear PS,
Most pipe manufacturers will recommend a rejet kit and offer the specific product. In looking at the Jardine product, I see they waffle and simply note that rejetting may be required due to the increased flow of the Jardine exhaust. On the face of it, as you've noted, the bike is running basically fine.

However, your indications that you know you're running a little bit leaner and hotter gives me concern. In reading this Motorcycle Cruiser magazine article, lean and hot over time can cause serious problems down the line. I'd read through this completely.

One question that comes to mind ... you may not have noticed any appreciable change in operation when you ran the bike in Denver vs. Alabama, but with the pipe change, it's more noticeable. I'm wondering how they jet their bikes at the dealerships in Denver ... slightly smaller pilot jet so it's not running rich in the thinner air? This could be one orifice size smaller than a sea-level set-up bike, and thus you've got the lean condition.

I'm also guessing this bike has sat for some time, given the year and the total number of miles. I'm not sure what work you've done on it already, but I'd be running carb cleaner through the system and considering doing a carb rebuild to get new gaskets and rings in. That rubber dries out and may not be seating as well as you think, leading to too much air for a leaner condition. You could also have some gumming up.

So, if you're up for opening up the carb, I'd call a local dealer, find out what the stock orifice sizes were for that year, and check what's in your bike. If they can't help with a rebuild kit, then head to OldBikeBarn ... they've got one.

My advice ... look into it more ... that's a nice Virago you've got there and many wish your model hadn't been pulled off the production line! – Mama

Share Your Thoughts
Top

Monday, April 7

Dear VTwin Mama,
I have bought a 1996 Honda Magna Vtwin 250. I am searching for the service and owners manual. Where can I search? I also want to know the oil capacity of the bike. – Kostas

Dear Kostas,
In looking at my usual sources for motorcycle service manuals, I could not find one for you. Upon further research, it appears the reason is that this model was not a US model, but a New Zealand model. Looking closer at a NZ bike and a US Honda Rebel 250 of the same year, it doesn't appear that they are the same bike (I was hoping!).

So, I would go to the Honda New Zealand site and contact Blue Wing Honda in Aukland and see if they can help. If I recall correctly, another person did this and was only able to get a copy of the parts list, because the motorcycle is no longer made, but it wouldn't hurt to try!

On oil capacity, my thought is that if you drain the oil and change the filter, then simple have enough liters of oil on hand (a US quart is almost the same as a liter) ... probably 5 liters would be enough. I'm not sure if there is an oil level inspection window or just a dipstick, but either way, add some oil with the bike centered, check the window or dipstick and continue adding until you've got the right level. Then run the bike in neutral, turn it off, let the oil settle (about 5-10 minutes) and check it again! – Mama

Share Your Thoughts
Top

Tuesday, April 8

Hi VTM,
I'm a 55 year old Australian lady rider of 8 motorcycles over 30 years - now riding a BMW 1200C. I've browsed your site before and marvel at your perseverance. I'm having trouble with intermittent vibration under load and over 130km/hr [81 mph] - the dealer is a computer jockey not a mechanic, can't find anything wrong, just tells me to slow down! I've been lost in the Chromeheads site and my husband has taken note of suggestions there - he's a "real" mechanic but a bit of a technophobe when it comes to computers. Any suggestions? Cheers, – Trish O. in Millaa Millaa, Australia

Dear Trish,
Slow down?! Heck no ...  you're not going that fast!

Yes, I see that on the Chromeheads site there are a number of discussions on vibration and well worth looking to look at the things they pointed out, like tire condition and covers that maybe are touching/rubbing another part. I'd also consider pulling the wheels and having them put on a tire changer/spin balancer to see if somehow one or the other tire is no longer in perfect balance. 

As a R1200C rider though, I'll note I have no vibration, intermittent or otherwise, at higher speeds, and I routinely ride at 80 or 90 mph (130-145 km/hr) and higher.

I will add however, that I've noticed that sometimes my bike settles in at the higher speeds differently. If I'm gathering speed very quickly, and thus changing gears very quickly at the mid point of the possible rpm in that gear, when I reach 5th gear, the bike "feels" like it's not settling in as well. However, if I more slowly come up to speed, running each gear closer to the end of the rpm range, then when I settle in at 145 km/hr, my bike is running and settling in beautifully! So you might try that as an experiment ... do quick ramp ups to speed and then slower ones and see if there is a difference.

The other thing that I will note, even through you are clearly an experienced rider of many years and bikes, is that it's possible that sometimes, when you're riding at the higher speeds, you may be gripping the handblebar differently. A tighter grip may be setting up a vibration as you're not giving the front wheel its full ability to navigate the small bumps in the road. So a bump sets up a wheel jostle, which is transfered to the frame, and because you're holding on tighter, that vibration is translating to your body. We often call it a deathgrip. Given the intermittent nature of what you are describing, the next time you feel the vibration, check your grip ... and purposefully loosen it up a bit and see if that isn't it.

If all of this doesn't solve the problem, I would be locating any motorcycle dealer/shop with a Dynamometer tester. This is a machine that runs the bike at full load and looks at system performance. If there is an inherent vibration in the system, the dyno test will reveal it. Usually about $100 US. – Mama

Share Your Thoughts
Top

Monday, April 21

VTwin Mama,
Please HELP!   I purchased a 2003 Harley Sportster (Hugger) 883 last year, I love this bike.  I have a problem since purchase, and still continue to have this problem.  I'm not sure what the technical word for this part is, so I will describe it.  It's the black round tubes that connect to the bike frame, that the footpeg or footpeg assembly attaches to.  I can't seem to get those tubes tight, they keep working themselves loose again.  Once I have them tight, after I ride for a couple of days they get loose again and when I put my foot on the footboard, the footboard actually moves, thereby moving the angle of my footboards once again.  There are obviously 2 of these rods or tubes on the bike, one for the left footpeg assembly to mount on and one for the right.  I followed the length of these tubes back to the frame of the bike and it appears to be a round plastic cap on the end of the tube where it attached to the bike with some type of circular clip holding that tube on (I mean is there a nut or bolt under that plastic cap that I need to tighten from there?).  I just don't know, I have thought about putting some lock-tight on but I'm not sure where to apply it, and I don't want to make my bike look bad.  So hopefully you can give me some wonderful advice. Thanks so much, – Gina in Monroe, NC

Dear Gina,
Unfortunately I don't have access to parts diagrams for your bike, so I would have to guess that under the plastic cap, you'll either find a hex head bolt or the nut for that bolt. Yes, it's perfectly ok to apply Loctite to the bolt threads and then bolt everything together. Loctite actually expands to fill the air gaps, thus providing the bond so stuff doesn't come loose, but can be wrenched off if something needs to be changed. Readers, if you have better information, please share it ...

Don't forget Gina, you can always call the dealer's service department with a question and I would consider getting a service manual for future use. The parts diagrams in this instance would have quickly answered the question on how this all is assembled. – Mama

Share Your Thoughts
Top

Monday, April 21

Dear VTwin Mama,
Dead Bike!!! I need help. My Virago 700 was stored for the winter in my garage, I ran Stabil through the full gas tank and had it on a trickle charger. Out riding it Saturday for the 1st time this season and after about an hour of riding it started sputtering, bucking and backfiring. Was close to my sister's house so I stopped there. I had it in neutral, hand off the throttle and the engine was still sputtering, the tach was going crazy, redlining, yet the engine was just sputtering. I thought I had bad gas? I shut it down and tried to start it, now the battery is totally dead! I'm lost, don't know where to start. Any ideas? I want to ride!!!!!! – Lee60

Dear Lee60,
Well, it sounds like you stored it properly, so this must have been disappointing to you.

You'll have to double check the battery now ... make sure all the cells have the proper water level (if it's an acid battery) and then recharge. Then I'd pull the spark plugs and see if they are fouled or have deposits on the curved end and if there are any cracks in the white ceramic part. Plugs should be replaced every year; it's simple, it's cheap, and saves a lot of headache! So just do it anyway!

Sputtering with backfiring to me signals that the gas/air mix hitting the plugs to drive the pistons isn't right. The plugs aren't igniting the mix right, so the firing sequence isn't steady, and unburned gas is also then moving through the system and "pops" in your exhaust when it burns as it leaves, causing the backfire.

If that doesn't solve it, then I'd check the condition of your air filter. Then I'd turn the gas petcock to off, locate the lowest most bottom bolt on the carburetor, and drain that into a clear container (you're looking for a water and dirt layer to separate out from the gas). Then I'd rebolt and add carb cleaner to a new tank of gas. – Mama

Share Your Thoughts
Top

Monday, April 21

Dear VTwin Mama,
I need to extend the length of my kickstand at least another inch or more because of big tires. How do I do it or where do I buy a longer kickstand ? I have a Yamaha 2002 VStar 1100. – Jacques G.

Dear Jacques,
It sounds like a kickstand extension will do the trick. I see two offerings in the J&P Cycle catalog, one which is a universal extender and one that is infinitely adjustable, both calling out your bike model for fit and from Kuryakyn, a trusted name for aftermarket parts! Both are $40 U.S.

Just go to the J&P Cycle site, type in kickstand in the search box at the upper left, and you'll see the products I mention! – Mama

Share Your Thoughts
Top

Tuesday, April 22

For Gina and her 2003 Sporty Hugger 883 and the floorboards that won't stay put:

Gina mentioned "footboards" on her Sportster, not foot pegs!   If she has footboards, those were probably an aftermarket item added by the previous owner and not a stock part.  Loctite should take care of the problem; if it doesn't she may need to replace/rework adapting aftermarket footboards to work on her bike or go back to footpegs. – M. (note from Mama: oh, oh, I missed that completely, but looking at a stock 2003, you're right, it had footpegs, so the floorboards were added afterward. Good catch!)

Share Your Thoughts
Top

Wednesday, April 23

From Lee60 whose bike was sputtering and backfiring:

My dead Virago 700 is dead no longer! I wanted to thank you for your input regarding the possible issues, however, the fix was so easy and so unexpected that I'd like to share it with you. I called the local dealership and described the symptoms and they immediately said, "Yep, check the ignition switch , it's probably loose, if your key wiggles in it, tighten the 2 screws. If that's not it check the main fuse under the seat. If that's not it check the fuse on the little red wire that runs off the positive battery wire." 

So, because I simply can't follow directions and must do things my own way, I took the side cover off and jiggled the battery cables. Instant power and the bike turned right over and started up with no sputtering! I then cleaned all the terminals and battery cable ends and tightened them. My bike is running better than ever! The really interesting benefit is the starter. I knew that the '85 Virago 700 starters were notoriously horrible, so I chalked up all the grinding and reluctant starting to a crappy starter. But ever since I cleaned the battery terminals my bike has consistently started on the first attempt with no grinding! 

I'm no mechanic and I had never even considered the possibility that a loose connection could make my bike spontaneously sputter, buck and backfire. I'm back on the road and thrilled that I was able to accomplish that with minimal effort. Life is good. – Lee60. (note from Mama: I am soooo glad you found the source of the problem ... you're right, that never occurred to any of us! Thanks for this timely reminder that batteries need attention, just like plugs, the air cleaner, and fluid levels!)

Share Your Thoughts
Top

Monday, April 28

Hey whoever is out there,
I have a Lifan 250 and it needs a new front brake assembly. Can I just replace the whole thing with something from Honda? – Anonymous

Dear Anon,
There certainly are aftermarket companies offering complete bolt-on-and-go brake systems, but those products are designed specifically for the year/make/model of bike. My guess is you won't find any aftermarket company offering system replacements for the Chinese import Lifan bikes.

If you don't have or won't go to the nearest Lifan dealer, why not contact the main U.S. headquarters at http://www.americanlifan.com/. You may a warranty coverage issue (is it covered or will a non-Lifan part void any warranty) ... I'd pose any and all questions or concerns with them, even using the toll free number in Dallas, TX at 877-341-2933. – Mama

Share Your Thoughts
Top

Wednesday, April 30

Dear VTwin Mama,
I just bought a 2001 VZ800 with 360 miles in it. Yes, the carbs were bad but not horrible. Everything is cleaned out and running but the bike sputters and backfires through the front carb at low RPMs. I rechecked the jets, recleaned the carbs, and checked the breathers for junk and can't find a thing. Any suggestions? – Waiting to Ride

Dear Waiting to Ride,
Congrats on the "new to you" Suzuki Marauder 800! We recently received a follow up from a rider who had a similar problem, only to find that the battery connections were loose. Given the age of the bike and that it clearly sat for some time, I'd double check for corrosion. At the same time, I'd check the connections to the regulator/rectifier, which maintains constant voltage. I only mention this because I recall an old bike I had, where this unit was starting to fail and caused all sorts of symptoms that appeared unrelated. 

Then I'd yank those spark plugs and replace, and don't just repeat what's in there; double check with the local dealer's parts department that you've got the right heat range plug and gapping. It does make a difference.

Given that you've got two carbs on that motorcycle, you may be looking at a synchronization problem. You should be able to find general/generic sync procedures online, but a service manual, specific to your year/make/model may something you'll want to invest in.

So, you've worked on the carbs, but you could have some gunk (small dirt particles) trapped in the fuel filter or fuel line that dislodged once the bike was started up again.

I'd also be looking for the CDI unit (ignition related) ... while this is typically associated with a starting problem, a CDI that has gotten wet (typically because someone power washed the bike, a real no no) can also cause all sorts of headaches whose symptoms don't appear related.

So, that's my short list on where to look next. I hope it helps! – Mama

Share Your Thoughts
Top

Continue to more 2008 letters

  © 2008 VTwin Mama Disclaimer